PRIVACY POLICY

Owner: JB VOYAGE – SASU
Website: https://www.jbvoyage.com
Last updated: May 2026

1. Introduction

At JB VOYAGE – SASU, we place particular importance on protecting the privacy of our users, clients, prospects, travelers, property owners, partners, and website visitors.

This Privacy Policy explains, in a clear and transparent manner, how JB VOYAGE – SASU collects, uses, retains, protects, and, where applicable, shares your personal data when you use our website https://www.jbvoyage.com, contact us, complete our forms, request a quote, book accommodation, request assistance with a travel or cruise project, or interact with JB VOYAGE through any other channel.

This Privacy Policy covers, in particular, the following activities:

– individual custom travel;
– group travel;
– cruises;
– tourist concierge services;
– management and commercialization of short-term accommodations;
– support for property owners;
– quote requests;
– online forms;
– exchanges by email, WhatsApp, telephone, or social media;
– partner links and affiliate links;
– client relations;
– commercial prospecting;
– management of client reviews;
– accounting, tax, contractual, and regulatory obligations.

2. Data Controller

The data controller responsible for the processing of personal data is:

Name: JB VOYAGE – SASU
Legal form: Single-member simplified joint-stock company
SIREN: 924 945 025
Intra-Community VAT number: FR28924945025
Registered office: 165 Impasse Man Dodo, 97230 Sainte-Marie, Martinique, France
President: Jérémi BECKOUET
Phone / WhatsApp: +33 6 67 36 46 01
Email: j.beckouet@gmail.com
Website: https://www.jbvoyage.com

Unless a Data Protection Officer is subsequently appointed, any request relating to personal data must be addressed directly to JB VOYAGE using the contact details set out above.

3. Data Subjects Concerned

This Privacy Policy applies in particular to:

– website visitors;
– prospects;
– clients;
– travelers;
– accompanying persons or participants in a trip;
– persons requesting a travel, cruise, or accommodation quote;
– property owners or prospective property owners wishing to entrust a property to JB VOYAGE;
– professional partners;
– service providers;
– persons interacting with JB VOYAGE by email, telephone, WhatsApp, form, or social media;
– persons leaving a review, comment, or testimonial.

4. Personal Data Collected

JB VOYAGE may collect various categories of personal data depending on the nature of your request, the service concerned, or the communication channel used.

4.1. Identification and Contact Data

We may collect, in particular:

– last name;
– first name;
– mailing address;
– email address;
– telephone number;
– WhatsApp identifier;
– country or place of residence;
– preferred communication language;
– profile or identifier used on a social media platform when you contact us through that channel.

4.2. Data Relating to Custom Travel Requests

In connection with a custom travel project, we may collect, in particular:

– desired destination;
– travel dates or period;
– length of stay;
– number of travelers;
– age of travelers, including children, teenagers, or infants;
– group composition;
– indicative budget;
– desired level of comfort;
– preferred type of accommodation;
– transport preferences;
– activity or experience preferences;
– specific constraints voluntarily communicated;
– specific travel expectations;
– history of exchanges relating to the project.

4.3. Data Relating to Cruises

In connection with a cruise project, we may collect, in particular:

– desired destination or cruise area;
– intended departure or arrival port;
– cruise line or type of cruise desired;
– intended dates or period;
– number of cabins;
– number of passengers;
– age of passengers;
– cabin category preferences;
– indicative budget;
– specific requirements;
– information required to transmit the file to the competent partner.

4.4. Data Relating to Group Travel

For group travel projects, we may collect, in particular:

– identity of the main requester;
– number of participants;
– group composition;
– age or age range of participants;
– desired destination;
– intended dates or period;
– indicative budget;
– type of trip;
– logistical requirements;
– specific expectations of the group;
– contact details of the reference person.

4.5. Data Relating to Short-Term Accommodation Bookings

In connection with the booking or management of accommodation, we may collect, in particular:

– last name and first name of the main traveler;
– contact details;
– arrival and departure dates;
– number of travelers;
– age of children, where applicable;
– type of accommodation booked;
– preferences or special requests;
– estimated arrival time;
– information required for check-in;
– booking history;
– exchanges relating to the stay;
– incidents, complaints, or assistance requests during the stay.

4.6. Data Relating to Property Owners and Properties Entrusted to JB VOYAGE

In connection with exchanges with a property owner or prospective property owner, we may collect, in particular:

– identity of the property owner;
– contact details;
– address or location of the property;
– property characteristics;
– photographs or descriptive information relating to the property;
– information relating to accommodation capacity;
– available amenities;
– desired commercialization terms;
– information relating to rental management;
– contractual or pre-contractual exchanges;
– accounting or administrative information strictly necessary for the professional relationship.

4.7. Data Relating to Payments and Invoicing

Depending on the services concerned, we may collect or process, in particular:

– information required for invoicing;
– billing details;
– amount paid or due;
– payment method used;
– transaction reference;
– proof of payment;
– accounting data linked to the service.

JB VOYAGE does not directly retain full bank card numbers where payment is processed by a secure payment provider or partner platform. Payment data is then processed by the payment provider or platform concerned, in accordance with its own terms and privacy policies.

4.8. Data Relating to Communications

When you communicate with JB VOYAGE, we may retain:

– emails;
– WhatsApp messages;
– messages sent via social media;
– requests submitted through the website;
– form responses;
– exchange history;
– comments, reviews, or testimonials;
– information required to follow up your request.

4.9. Data Relating to Commercial Prospecting

Subject to the applicable rules, we may process:

– email address;
– telephone number;
– history of the relationship with JB VOYAGE;
– travel preferences;
– expressed interests;
– consent to receive commercial communications;
– history of unsubscribe or objection requests.

4.10. Browsing Data and Cookies

When you browse the website, certain technical data may be collected, including:

– IP address;
– browser type;
– device used;
– pages viewed;
– date and time of connection;
– browser language;
– statistical traffic data;
– interactions with certain website features.

This data may be collected through cookies or trackers, under the conditions described in our Cookie Policy.

5. Sources of Data

Personal data may be collected:

– directly from you;
– when you complete a form;
– when you contact JB VOYAGE by email, telephone, WhatsApp, or social media;
– when you make a booking;
– when you request a quote;
– when you use the website;
– when you exchange with a partner in connection with a file followed by JB VOYAGE;
– when you leave a review or comment;
– via a booking platform, technical tool, or partner where this is necessary to follow up your request.

6. Purposes of Processing

JB VOYAGE processes your personal data for the following purposes.

6.1. Management of Contact Requests

Your data may be used to:

– respond to your requests;
– follow up your messages;
– contact you again;
– process an information request;
– organize a telephone or WhatsApp exchange;
– ensure continuity of client relations.

6.2. Processing of Travel, Cruise, or Group Quote Requests

Your data may be used to:

– analyze your project;
– understand your expectations;
– assess the overall coherence of the project;
– prepare a quote request;
– transmit your request to the competent partner;
– provide commercial follow-up of the file;
– send you useful information for the continuation of the project.

6.3. Transmission to Competent Tourism Partners

In connection with travel, cruise, or group projects, certain data may be transmitted to competent professional partners, including:

– WORLDIA, for certain individual custom travel projects;
– ENVIE D’AILLEURS / EURL GETTO EVASION, for certain group travel or cruise projects;
– any other partner or service provider concerned where this is necessary to process your request.

These partners may, depending on the case, act as separate data controllers for the processing they carry out in connection with their own contractual, regulatory, or operational obligations.

6.4. Management of Accommodation Bookings

Your data may be used to:

– manage a booking request;
– confirm a booking;
– organize check-in;
– prepare the stay;
– provide assistance during the stay;
– manage special requests;
– handle incidents, complaints, or post-stay requests;
– ensure relations with the property owner or platform concerned.

6.5. Management of Concierge Services

Your data may be used to:

– organize additional services;
– coordinate local services;
– put you in touch with a service provider;
– manage a specific request;
– ensure operational follow-up of the stay or service.

6.6. Management of Property Owners and Partners

Your data may be used to:

– assess a request to place a property under management;
– analyze the compatibility of a property with JB VOYAGE’s positioning;
– communicate with a property owner;
– prepare a quote, mandate, contract, or agreement;
– ensure commercial or operational management of a property;
– follow up the professional relationship.

6.7. Administrative, Accounting, and Tax Management

Your data may be used to:

– issue invoices;
– monitor payments;
– keep accounts;
– manage supporting documents;
– comply with tax obligations;
– retain mandatory documents;
– manage any audits or administrative requests.

6.8. Management of Reviews, Testimonials, and Online Reputation

Your data may be used to:

– request a client review after a service;
– respond to a review;
– manage a public or private complaint;
– showcase a testimonial with your consent where necessary;
– improve service quality.

6.9. Commercial Prospecting and Communication

Your data may be used to:

– send you information about JB VOYAGE’s services;
– inform you of new developments;
– provide content relating to travel, cruises, accommodation, or concierge services;
– send you commercial offers, subject to your consent where required;
– manage your communication preferences;
– process unsubscribe or objection requests.

6.10. Improvement of the Website and Services

Your data may be used to:

– measure website traffic;
– understand page usage;
– improve the user journey;
– optimize forms;
– improve the services offered;
– secure the website;
– detect any technical malfunctions.

7. Lawful Bases for Processing

The processing of personal data by JB VOYAGE is based, depending on the case, on the following lawful bases.

7.1. Performance of a Contract or Pre-Contractual Measures

This lawful basis is used where the processing is necessary to:

– respond to a quote request;
– prepare a proposal;
– manage a booking;
– perform a service;
– follow up a file;
– manage a contractual or pre-contractual relationship.

7.2. Consent

Your consent may be requested, in particular, for:

– sending commercial communications where required;
– certain non-essential cookies or trackers;
– use of certain testimonials or content;
– certain specific communications.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before such withdrawal.

7.3. Legitimate Interest of JB VOYAGE

JB VOYAGE may rely on its legitimate interest to:

– respond to requests;
– provide commercial follow-up;
– improve its services;
– secure its website;
– prevent fraud;
– retain evidence of exchanges;
– manage complaints;
– develop its business while respecting the rights of the data subjects concerned.

7.4. Legal Obligation

Certain data is processed in order to comply with legal, accounting, tax, regulatory, or administrative obligations.

This concerns, in particular:

– invoicing;
– accounting;
– retention of supporting documents;
– tax obligations;
– obligations under consumer law;
– responses to legally founded requests from competent authorities.

8. Recipients of Personal Data

Your personal data may be shared only where this is necessary and proportionate.

8.1. Internal Recipients

Data is processed by JB VOYAGE and by persons authorized to intervene in the management of requests, bookings, client files, services, or administrative obligations.

8.2. Tourism Partners

Depending on the nature of the project, certain data may be transmitted to tourism partners, including:

– WORLDIA;
– ENVIE D’AILLEURS / EURL GETTO EVASION;
– airlines;
– cruise lines;
– accommodation providers;
– destination management companies;
– travel insurers;
– activity providers;
– local service providers;
– booking platforms.

8.3. Technical and Administrative Service Providers

Certain data may be processed by service providers acting on behalf of JB VOYAGE, including:

– website hosting provider;
– website management tool;
– booking tool;
– channel manager;
– payment provider;
– form tool;
– emailing tool;
– email service provider;
– analytics tool;
– accountant;
– IT service providers;
– legal, tax, or administrative service providers.

These service providers only access the data to the extent necessary for their assignment.

8.4. External Platforms and Affiliate Links

When you click on an external, partner, or affiliate link, you leave the JB VOYAGE environment. The data you then provide to the third party concerned is processed in accordance with that third party’s own Privacy Policy.

This may concern, in particular, booking, activity, transport, vehicle rental, insurance, or excursion platforms.

8.5. Competent Authorities

Your data may be disclosed to administrative, judicial, tax, or regulatory authorities where JB VOYAGE is legally required to do so.

9. Transfers of Data Outside the European Economic Area

Certain data may be processed by service providers or platforms located outside the European Economic Area, in particular when you use communication services, form tools, analytics tools, social platforms, or international technical solutions.

Where such transfers take place, JB VOYAGE endeavors, as far as possible, to ensure that they are governed by appropriate safeguards in accordance with applicable regulations, including:

– an adequacy decision by the European Commission;
– standard contractual clauses;
– additional technical and organizational measures;
– the privacy policy of the service provider concerned;
– consent where required.

10. Data Retention Periods

JB VOYAGE retains personal data only for as long as necessary for the purposes for which it was collected, subject to legal obligations or applicable limitation periods.

By way of indication:

– data relating to a contact request: for the time necessary to process the request, followed by possible archiving for evidentiary purposes;
– prospect data: up to 3 years from the last contact initiated by the prospect;
– client data: for the duration of the commercial relationship, followed by archiving for the time necessary to manage evidence, complaints, or legal obligations;
– data used for client commercial prospecting: up to 3 years from the end of the commercial relationship or the last relevant contact;
– accommodation booking data: for the time necessary to manage the stay, followed by archiving in accordance with applicable periods;
– data relating to travel, cruise, or group projects: for the time necessary to process the file, followed by archiving in accordance with contractual, legal, or evidentiary obligations;
– accounting documents and supporting records: 10 years;
– data relating to complaints: for the time necessary to process the complaint, followed by archiving in accordance with applicable limitation periods;
– data relating to objection to prospecting: for the time necessary to ensure effective handling of the objection;
– cookies: for the period indicated in the Cookie Policy or in the consent management banner.

Certain data may be retained for longer where this is necessary to comply with a legal obligation, establish evidence of a right, defend the interests of JB VOYAGE, or respond to a request from a competent authority.

11. Data Security

JB VOYAGE implements reasonable technical and organizational measures to protect personal data against:

– unauthorized access;
– loss;
– destruction;
– disclosure;
– alteration;
– misuse;
– fraudulent access.

These measures may include, in particular:

– restricted access to data;
– use of secure tools;
– protection of accounts with passwords;
– vigilance regarding access to professional tools;
– backups where necessary;
– selection of service providers offering appropriate safeguards;
– awareness of good confidentiality practices.

Since no data transmission over the internet can be guaranteed as fully secure, JB VOYAGE invites users to exercise caution when transmitting sensitive information by email, form, social media, or instant messaging.

12. Cookies and Trackers

The JB VOYAGE website may use cookies or similar technologies to:

– ensure proper functioning of the website;
– remember certain preferences;
– measure audience traffic;
– improve the user experience;
– provide certain content;
– analyze website performance;
– enable certain features linked to third-party services.

Cookies strictly necessary for the functioning of the website may be placed without consent.

Non-essential cookies, including certain statistical, advertising, social media, or non-exempt audience measurement cookies, are placed only after your consent where such consent is required.

You may manage your preferences at any time through the cookie banner or your browser settings.

For further information, please refer to the Cookie Policy available on the website.

13. Online Forms

When you complete an online form, the data requested is necessary to process your request.

Certain fields may be mandatory in order to enable JB VOYAGE to:

– identify the request;
– contact you again;
– analyze your project;
– transmit the necessary information to the competent partner;
– prepare a quote or proposal;
– follow up the file.

If mandatory information is not provided, JB VOYAGE may be unable to process your request properly.

14. Use of WhatsApp, Email, Telephone, and Social Media

JB VOYAGE may communicate with you via WhatsApp, email, telephone, or social media where you use these channels to contact us.

When you use these services, certain data may also be processed by the platforms concerned in accordance with their own terms of use and privacy policies.

JB VOYAGE recommends that you do not transmit highly sensitive information via instant messaging or social media unless this is specifically necessary for your file.

15. Sensitive Data

JB VOYAGE does not intend to collect sensitive data within the meaning of the GDPR.

However, in certain cases, you may choose to voluntarily provide us with specific information, such as a mobility constraint, dietary requirement, health information useful for a trip, family situation, or specific request.

Such data is processed only where necessary for the assessment or follow-up of your request, with enhanced care, and may be transmitted to the competent partner only where this is necessary for the proper consideration of your project.

JB VOYAGE invites you to communicate only the information that is strictly necessary.

16. Minors

JB VOYAGE’s services may concern trips involving minors.

In this context, certain information relating to minors may be collected, including their age, date of birth, or information necessary for booking, formalities, or travel organization.

This information must be provided by a parent, legal representative, or authorized adult.

JB VOYAGE does not knowingly seek to collect data directly from minors without appropriate authorization.

17. Rights of Data Subjects

In accordance with the GDPR and the French Data Protection Act, you have the following rights over your personal data:

– right of access;
– right to rectification;
– right to erasure;
– right to restriction of processing;
– right to object;
– right to data portability;
– right to withdraw your consent where processing is based on consent;
– right to define instructions regarding the fate of your data after your death.

Where processing is based on the legitimate interest of JB VOYAGE, you may object to it on grounds relating to your particular situation.

Where your data is used for commercial prospecting, you may object to this at any time, without having to justify your request.

18. Exercising Your Rights

To exercise your rights, you may send your request to:

Email: j.beckouet@gmail.com
Mailing address: JB VOYAGE – SASU, 165 Impasse Man Dodo, 97230 Sainte-Marie, Martinique, France

Your request must clearly specify the right you wish to exercise and enable us to identify you.

In the event of reasonable doubt as to your identity, JB VOYAGE may request additional information or proof of identity strictly necessary to process your request.

JB VOYAGE will endeavor to respond to your request within one month of receipt. This period may be extended where the request is complex or where several requests are received, in accordance with applicable regulations.

19. Complaint to the CNIL

If, after contacting us, you consider that your rights have not been respected or that the processing of your personal data does not comply with the applicable regulations, you may lodge a complaint with the competent supervisory authority.

In France, the competent authority is:

CNIL — Commission Nationale de l’Informatique et des Libertés
Website: https://www.cnil.fr

20. Links to Third-Party Websites

The JB VOYAGE website may contain links to third-party websites, including booking platforms, tourism partners, activity platforms, insurers, social networks, or external tools.

JB VOYAGE is not responsible for the privacy practices of these third-party websites.

When you click on an external link, we invite you to consult the Privacy Policy of the website or service concerned.

21. Updates to this Privacy Policy

JB VOYAGE reserves the right to amend this Privacy Policy at any time in order to adapt it to:

– changes in its services;
– changes to the website;
– changes in its partners;
– changes in its technical tools;
– changes in regulations;
– changes in its internal organization.

The applicable version is the one published on the website at the time of your consultation.

In the event of a substantial amendment, JB VOYAGE may inform the data subjects concerned by any appropriate means, including publication on the website or by email where relevant.

22. Contact

For any question relating to this Privacy Policy or any request concerning your personal data, you may contact JB VOYAGE using the following details:

JB VOYAGE – SASU
165 Impasse Man Dodo
97230 Sainte-Marie
Martinique – France

Email: j.beckouet@gmail.com
WhatsApp: +33 6 67 36 46 01
Website: https://www.jbvoyage.com